NetSupport ServiceDesk Educational Benefits
NetSupport ServiceDesk NetSupport ServiceDesk NetSupport ServiceDesk NetSupport ServiceDesk

   bulletStaff/Teachers can log incidents on-line and review current status in real time

   bullet Teaching staff receive a quicker resolution to incidents

   bullet Staff can search for a solution before logging an incident

   bullet Automated handling of incoming/outgoing emails

   bullet Customisable interface to fit with your school’s requirements

   bullet Customised Operator functionality

   bullet Automated notifications based on pre-defined rules

   bullet User management including Active Directory integration

   bullet Technicians have a prioritised fault list

   bullet Link related items to avoid duplicated effort

   bullet Assign incidents to a specific technician based on pre-defined rules

   bullet Automatic escalation processes

   bullet Hardware Inventory

   bullet Software Inventory

   bullet Powerful range of status reports – tabular and graph format

   bullet Incident Notes History with Source Identifiers

NetSupport ServiceDesk

Powerful ICT Service Management Solution for Education

Developed with our IT service support expertise, NetSupport ServiceDesk enables academic institutions to deliver, fast, effective and measurable support for both teaching and ICT support staff.

Incidents can be raised via e-mail or logged directly intoNetSupport ServiceDesk, providing a clear and simple method for registering, centrally managing and reporting on the progress of all support requests.

NetSupport ServiceDesk enables the delivery of a fully managed support function across your educational establishment while providing the ICT support staff with the required tools to enable them to do their job effectively.

Conforms to ITIL® and FITS best practices for Service Support, individual features can be enabled as needed, allowing a structured approach to implementing these frameworks to meet the specific requirements of your educational establishment.

FITS clearly defines the management processes required to record, track and manage technical issues ensuring that all ICT technician roles, responsibilities and tasks are clearly defined. NetSupport ServiceDesk delivers all of the key elements of FITS service support for the help desk listed below:

bullet Incident Management

bullet Problem Management

bullet Service Level Management

bullet Inventory and Contact Management

bullet Knowledge Management.

bullet Logging and Tracking via E-Mail
 
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